All our prices include 20% VAT, and Customers outside of the EEC, VAT is not charged.

We reserve the right to alter prices and specifications without prior notification and to adjust quantities if necessary to balance any error of payment or price adjustment.

The colour of goods may vary slightly from that shown on the website due to availability of browser software and monitors.

All confidential information, including credit card details, are held securely and once order has been processed these are destroyed.

Customer details are not passed to third parties only for delivery purposes.

We accept Debit and Credit Cards. Cheques and Credit Cards are only accepted over the value of £10 due to the high bank charges. We do not accept payment online as we try to keep our prices low and we also have a few cheaper delivery options. Once you have placed your order you may call us with your card details or we can contact you.


In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible.  Failure to do this will result in the parcel being returned to The Balsa Cabin which will incur extra charges.

You must inform us within two working days if the goods are lost or damaged items by 5pm the following working day after delivery in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

If your item is damaged and requested by us to have this returned please ensure that you have kept the packaging for us to have the item collected by MyHermes or APC Courier.