Volunteer Data Collected on this website are used to:

Take and Fulfil customer orders

The security of your personal information is of utmost importance to us. Below we will set out the Privacy Policy of The Balsa Cabin for any data that we obtain from you.

The Balsa Cabin may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

Below we outline what data we use, how is used in respect to the data that is held. We are acting in compliance with current data protection laws in the UK and the EU.


If enquiring for information or a quote – you are able to contact us by Email or Phone. In doing so we will ask for some simple contact details (phone number, email and name) as well as record details of your general or specific requirements.

We will then use this information to communicate with you. You may ask us to end all communication at any point.


We do not take payment on our website only over the phone and once payment has been taken card information is destroyed by shredding. When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We do not record phone calls.


It is important that we are able to contact you by email, telephone or letter using the contact details obtained at the time to you updated about your order.

We do not disclose buyer’s information to third parties other than when order details are processed as part of the order fulfilment.

Your name, address and contact details will be passed to the delivery services used to deliver your goods as required.

In this case the third party will not disclose any of the details to any other third party.